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HP DeskJet 3631 Manual — Setup, Troubleshooting & WiFi Guide

The HP DeskJet 3631 is a compact all-in-one printer that combines printing, copying, and scanning with wireless connectivity for seamless document handling. This guide covers complete setup instructions, wireless configuration methods, cartridge management, and comprehensive troubleshooting solutions to keep your printer running smoothly.

Wireless 802.11b/g/n Color Inkjet Print Speed: 8 ppm
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Product Setup

1

Load Paper and Media

Raise the input tray, slide the paper-width guide to the left, and insert a stack of paper with the short edge down and print side up. Slide the paper-width guide right until it stops at the paper edge. Pull out the output tray and tray extender.

2

Install Ink Cartridges

Open the cartridge access door and wait for the print carriage to move to the center. Insert HP 65 or HP 65XL cartridges into their corresponding colored slots until they snap into place. Remove protective plastic tape from each cartridge before installation.

3

Connect to Power and Install Software

Connect the power cord to a functioning outlet and press the Power button. Download and install the HP printer software from 123.hp.com on your Windows or macOS computer following the on-screen installation prompts.

4

Configure Wireless Connection

Use WPS push-button or PIN method to connect to your wireless network, or run the HP printer software wireless setup wizard. Verify the Wireless light stops blinking and remains solid, indicating successful connection to your 802.11b/g/n network.

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Pro-Tip: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

WiFi Connection Guide

router

Connect via Wi-Fi Router

Use Wi-Fi Protected Setup (WPS) with push-button or PIN method, or run the HP printer software to connect your DeskJet 3631 to your wireless 802.11b/g/n network and access it throughout your home.

wifi_direct

Wi-Fi Direct (No Router)

Press the Wi-Fi Direct button to enable direct wireless printing from up to five devices without a router. Perfect for mobile devices and computers that support Wi-Fi Direct—ideal for on-the-go printing scenarios.

Troubleshooting FAQ

Printer Not Printingexpand_more
Verify the printer is powered on and paper is loaded in the input tray. Check for error messages in the HP printer software and resolve them. If using USB, reconnect the cable. Verify the printer is not paused or offline in Windows Devices and Printers or macOS Print & Scan settings. Ensure the printer is set as default. Restart the print spooler service and restart your computer if needed. Clear the print queue if jobs are stuck.
Paper Jam Errorexpand_more
Press the Cancel button to attempt automatic jam clearing. For input tray jams, gently pull paper out and reload. For output tray jams, pull paper from the output tray and press Resume. For cartridge access area jams, open the front door and cartridge access door, move the carriage right, and remove jammed paper. For internal jams, turn off the printer, open the cleanout door on the bottom, remove paper, close the door, and power back on.
Low or Missing Ink Cartridge Alertexpand_more
Check the Ink Alert light and Ink Level icons on the control panel display. If a cartridge is blinking with no segment, remove it and verify protective plastic tape has been removed, then reinsert securely. If the error persists, try cleaning the cartridge contacts with a dry lint-free cloth. Replace HP 65 or HP 65XL cartridges when print quality becomes unacceptable. Do not install counterfeit or previously used cartridges.
Wireless Connection Not Workingexpand_more
Press the Wireless button and Information button together to print the wireless network test report. Ensure your wireless router is powered on and the printer is within range. Verify your network name (SSID) and password are correct. If the Wireless light is blinking with the Attention icon, run the wireless test to diagnose connection issues. Restart the printer and router if connection fails. Check for firewall or antivirus software blocking the connection.
Poor Print Qualityexpand_more
Verify you are using original HP 65 or 65XL cartridges. Check ink levels and replace cartridges if low. Select appropriate paper type and Normal print quality in the printer software. Load flat, high-quality HP paper or ColorLok-certified paper. Align ink cartridges by loading plain white paper and running the alignment tool from the printer toolbox. Print a diagnostic page to identify streaks or missing colors. Run the automatic cartridge cleaning function if diagnostics show issues, but avoid unnecessary cleaning to preserve ink.
warning

Important Safety Instructions

  • Always turn off the printer using the Power button and wait until the light goes out to protect cartridges from drying out
  • Do not remove protective tape from HP 65 or HP 65XL cartridges until ready to install; leaving tape on reduces ink evaporation
  • Reinstall removed cartridges as soon as possible; unprotected cartridges outside the printer begin drying out within 30 minutes
  • Store specialty and photo paper in original packaging inside a resealable plastic bag on a flat surface in cool, dry conditions
  • Avoid overfilling the input tray and remove printed papers from the output tray frequently to prevent paper jams
  • Keep the input tray shield in place to prevent foreign debris from causing serious paper jams

Replacement Ink Cartridges

The HP DeskJet 3631 printer uses genuine HP 65 / HP 65XL ink cartridges. Select your cartridge below to purchase replacement cartridges on Amazon:

shopping_cart Buy HP 65 on Amazon shopping_cart Buy HP 65XL on Amazon

Technical Specifications

Feature Specification
Print Speed8 ppm black, 5.7 ppm color
Print ResolutionUp to 4800 x 1200 dpi optimized
Ink CartridgesHP 65 (Standard) / HP 65XL (High Capacity)
ConnectivityWireless 802.11b/g/n, USB 2.0, Wi-Fi Direct
Paper SizesLetter, Legal, 4x6 Photo, A4, A5, Envelopes
Scanner ResolutionUp to 600 x 300 dpi
Copy FunctionColor and black-and-white copying with zoom
Dimensions (W x D x H)17.5 x 6.1 x 5.2 inches
Power ConsumptionSleep mode after 5 minutes; Auto-Off after 2 hours
Related ModelsDeskJet 3630, 3632, 3634, 3637