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HP DeskJet 2755 / 2755e Shows Offline? 7 Fixes That Actually Work

Your HP DeskJet 2755 or 2755e was printing fine yesterday, and today Windows says \“Offline.\” Before you reinstall anything, know this: in most cases the printer is fine \— it\’s your computer or router that lost track of it. The fixes below go from fastest to most permanent.

Windows & Mac 7 Step-by-Step Fixes Permanent Solution Included
build Jump to the Fixes

boltQuick Answer

If your HP DeskJet 2755/2755e shows offline, first uncheck \“Use Printer Offline\” in Windows (Settings \→ Bluetooth & devices \→ Printers \→ your printer), then restart both the printer and router. If it keeps going offline after every router restart, assign the printer a static IP in your router settings \— that\’s the permanent fix, and it takes about 5 minutes.

Note: the DeskJet 2755 and DeskJet 2755e are two different printers (the 2755e is the HP+ model). These fixes work for both; differences are marked.

Fixes 1–3: The 5-Minute Checks

1

Uncheck \“Use Printer Offline\” (30 seconds, Windows)

This is the #1 cause and the fastest fix. Windows sometimes enables this on its own after a failed print job or a network hiccup \— it\’s not something you did wrong.

  1. Open Settings \→ Bluetooth & devices \→ Printers & scanners.
  2. Click your HP DeskJet 2755 / 2755e.
  3. Open the print queue, click the Printer menu at the top.
  4. If \“Use Printer Offline\” has a checkmark, click it to uncheck.

Your printer should flip back to \“Ready\” within seconds.

2

Restart everything in the right order (2 minutes)

Don\’t just restart the printer. The order matters \— this clears stale network sessions, the most common reason a printer \“disappears\” overnight.

  1. Turn the printer off and unplug it for 30 seconds.
  2. Restart your router (unplug 30 seconds, plug back in, wait for all lights to stabilize).
  3. Restart your computer.
  4. Turn the printer back on and wait for a solid blue wireless light.
3

Clear the stuck print queue (1 minute)

One jammed print job can hold the whole queue hostage and make the printer report offline.

  1. Open the print queue (Settings \→ Printers \→ your DeskJet \→ Open print queue).
  2. Select all documents, right-click \→ Cancel.
  3. If a document refuses to cancel: type services.msc in Start, find Print Spooler, click Restart, then cancel again.

Fixes 4–5: Reconnect & Make It Permanent

4

Reconnect the printer to Wi-Fi (3 minutes)

If the wireless light is blinking or off, the printer lost the network entirely.

  1. On the printer, press and hold the Wireless button and the Cancel button together for 3 seconds \— this puts the printer in Wi-Fi setup mode.
  2. On your computer or phone, open the HP Smart app and add the printer again.
  3. Important: connect it to your 2.4 GHz network, not 5 GHz. The DeskJet 2755/2755e only supports 2.4 GHz \— this is the single most common setup mistake.
5

Set a static IP for the printer (5 minutes \— the permanent fix)

Here\’s the real story behind \“my printer goes offline every few days\”: every time your router restarts, it can hand your printer a new IP address. Your computer keeps looking for the printer at the old address \— and reports it offline. The permanent fix is telling your router to always give the printer the same address.

  1. Print a network configuration page: hold the Wireless button and the Information button together until the printer prints. Note the printer\’s current IP (something like 192.168.1.105) and its MAC address.
  2. Log in to your router (usually 192.168.1.1 or 192.168.0.1 in a browser).
  3. Find DHCP Reservation / Address Reservation (often under LAN or Advanced settings).
  4. Add a reservation tying the printer\’s MAC address to its current IP.
  5. Save and restart the router.

After this, the printer keeps the same address forever, and the \“randomly offline\” problem stops for good.

Frequently Asked Questions

Why does my DeskJet 2755 keep going offline?expand_more
The most common cause is your router assigning the printer a new IP address after a restart, while your computer keeps looking at the old one. Fix 5 above (static IP reservation) solves this permanently.
How do I stop my HP printer from going offline after restart?expand_more
Uncheck \“Use Printer Offline\” in Windows printer settings, then set a static IP for the printer in your router so restarts don\’t change its address.
Why won't my DeskJet 2755e stay connected to Wi-Fi?expand_more
It\’s probably connected to a 5 GHz network \— the 2755e only supports 2.4 GHz. Reconnect it to your 2.4 GHz band (Fix 4 above). If your router merges both bands under one name, temporarily separate them during setup.
Is the DeskJet 2755 the same as the 2755e?expand_more
No. They\’re different models \— the 2755e is the HP+ version, which requires an internet connection, an HP account, and original HP cartridges to work. The troubleshooting steps overlap, but don\’t assume parts or firmware are interchangeable.
My printer shows offline but the blue wireless light is solid. What's wrong?expand_more
The printer is on the network \— your computer just can\’t reach it. That\’s almost always the IP-address problem (Fix 5) or a stuck print queue (Fix 3).
Do I need the HP Smart app to fix this?expand_more
Not for every fix, but it makes Wi-Fi reconnection (Fix 4) much easier, and it\’s the most reliable way to re-add the printer on both Windows and Mac.

Fixes 6–7: Driver & Cartridges

6

Reinstall the printer driver (5 minutes)

If the fixes above don\’t stick, the driver itself may be corrupted.

  1. Go to Settings \→ Printers, remove the DeskJet 2755/2755e.
  2. Download the latest driver from HP\’s official support site (search \“HP DeskJet 2755e drivers\”) \— don\’t rely on an old CD or a Windows Update driver.
  3. Reinstall and add the printer fresh via the HP Smart app.
  4. On Mac: System Settings \→ Printers & Scanners, remove with the minus button, re-add with the plus button.
7

Check the cartridges (2 minutes)

A printer with a cartridge problem can refuse to come online properly. Open the cartridge door, remove both cartridges, check the gold contacts for dirt or dried ink, wipe gently with a lint-free cloth, and reseat them firmly until they click.

If a cartridge is very old, nearly empty, or a refilled/third-party cartridge, replace it \— the 2755 and 2755e both use HP 67 (standard) or HP 67XL (high yield) cartridges. A failing cartridge causes more \“mystery offline\” cases than people expect, because the printer stalls its status reporting when it can\’t verify ink. See the replacement options below.

When It\’s Actually a Hardware Problem

If none of the above works \— the printer won\’t power on properly, all lights flash (that\’s the E6 general error), or it goes offline seconds after every fix \— you\’re likely looking at a hardware fault rather than a settings issue. At that point, HP support or a replacement is the honest answer, not another driver reinstall.

Replacement Ink Cartridges

The HP DeskJet 2755e printer uses genuine HP 67 / HP 67XL ink cartridges. Select your cartridge below to purchase replacement cartridges on Amazon:

shopping_cart Buy HP 67 on Amazon shopping_cart Buy HP 67XL on Amazon