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HP DeskJet 2710e Manual — Setup, Troubleshooting & WiFi Guide

The HP DeskJet 2710e is a wireless all-in-one inkjet printer designed for home and small office use. This guide covers wireless setup using the HP Smart app, connection methods, cartridge management, and comprehensive troubleshooting for print quality, paper jams, and network issues.

Wireless 802.11b/g/n Color Inkjet Print Speed: 8 ppm
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Product Setup

1

Download HP Smart App

Visit 123.hp.com or your device's app store to download the HP Smart app. The app is supported on iOS, Android, Windows, and Mac devices, making setup fast and easy across all your devices.

2

Prepare Your Network

Ensure your computer or mobile device is connected to your wireless network and you know your Wi-Fi password. Make sure Bluetooth is enabled on mobile devices for faster setup with HP Smart.

3

Enter Setup Mode

Power on your printer. The printer automatically enters Auto Wireless Connect (AWC) mode for two hours after first startup. The Wireless button light will blink blue when ready. Press Wireless + Cancel buttons together for 3 seconds if needed.

4

Connect via HP Smart

Open HP Smart and tap the Plus icon to add your printer. Select the DeskJet 2710e from the list and follow onscreen instructions. Your printer will connect to your wireless network within minutes.

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Pro-Tip: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

WiFi Connection Guide

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HP Smart App Setup

The fastest method. Open HP Smart, tap the Plus icon, select your printer, and follow prompts. Uses Bluetooth on mobile devices to streamline the setup process.

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Wi-Fi Direct (No Router)

Print wirelessly without a network. Press Wireless + Resume buttons for 3 seconds to enable. Connect directly from your device to the printer's DIRECT-**-HP DeskJet 2700 network. Supports up to five devices simultaneously.

Troubleshooting FAQ

Paper Jam in Input Trayexpand_more
Remove all paper from the input tray including jammed sheets. Lift the input tray shield and use a flashlight to check the paper path. Gently remove any jammed paper or foreign objects with both hands. Press the Cancel button to allow the printer to clear the jam automatically.
Cartridge Not Recognizedexpand_more
Remove the cartridge and verify the plastic protective tape has been completely removed. Check that cartridge contacts are clean using a dry, lint-free cloth. Reinsert the cartridge firmly until it clicks into place. If the error persists, clean both the cartridge electrical contacts and printer contacts, then reinstall.
Printer Not Connecting to WiFiexpand_more
Verify the wireless light next to the Wireless button is steady blue, indicating an active connection. Check Signal Bars on the display—if only one or two bars show, move the printer closer to the router (within 30 m or 100 ft). Press Wireless + Information buttons to print the Wireless Network Test Report and review diagnostic results. Restore network settings by pressing Wireless + Cancel for 3 seconds, then reconnect using HP Smart.
Print Quality Issuesexpand_more
Verify you are using original HP 67 or HP 67XL cartridges. Load high-quality HP paper or ColorLok standard paper and ensure it is flat. Check estimated ink levels in HP Smart or the printer software—low ink causes faded colors. Use the printer software to align cartridges by going to Tools > Device Setup & Software > Maintain Your Printer > Align Cartridges. If issues persist, print a diagnostics page to identify color block defects and run the Clean Cartridges function.
Pages Not Printingexpand_more
Confirm the printer is powered on and paper is loaded in the input tray. Verify the printer is not paused or offline in Windows Devices and Printers. Ensure the printer is set as the default printer. Restart the print spooler service through Windows Administrative Tools. Clear the print queue and restart your computer. For wireless printers, confirm the connection is active by checking the Wireless button light is steady blue.
Which ink cartridges does the HP DeskJet 2710e use?expand_more
The HP DeskJet 2710e uses HP 67 black and HP 67 tri-color cartridges. HP 67XL high-yield versions are also compatible and print approximately twice as many pages, making them the better value for regular printing. As an HP+ printer, the 2710e requires original HP cartridges.
Does the HP DeskJet 2710e work on 5 GHz WiFi?expand_more
Yes. The DeskJet 2710e has dual-band WiFi (802.11b/g/n) and works on both 2.4 GHz and 5 GHz networks, as well as Wi-Fi Direct and USB. If setup struggles, run it through the HP Smart app, which handles band selection automatically.

HP DeskJet 2710e Troubleshooting Guides

Step-by-step fixes for the most common DeskJet 2710e problems:

line_style Fix Printer Streaks & Lines format_color_fill Not Printing Black? 7 Fixes wifi How to Connect Printer to WiFi
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Important Safety Instructions

  • Always turn off the printer using the Power button and wait for internal motion to stop before unplugging to protect cartridges from drying out
  • Keep cartridges in original sealed packaging at room temperature (15-35°C) until installation
  • When transporting the printer, ensure cartridges remain installed and the printer sits flat to prevent ink leaking
  • Do not clean the printhead unnecessarily as it wastes ink—only clean when print quality becomes unacceptable
  • If removing a cartridge, reinstall it within 30 minutes to prevent nozzles from drying out and clogging

Replacement Ink Cartridges

The HP DeskJet 2710e printer uses genuine HP 67 / HP 67XL ink cartridges. Select your cartridge below to purchase replacement cartridges on Amazon:

shopping_cart Buy HP 67 on Amazon shopping_cart Buy HP 67XL on Amazon

Technical Specifications

HP DeskJet 2700e, 2720e, 2721e, 2722e, 2723e (DeskJet 2700 series)
Feature Specification
CartridgesHP 67 (Standard) / HP 67XL (High Capacity) - Black and Tri-color
Print SpeedUp to 8 ppm (pages per minute)
ConnectivityWireless 802.11b/g/n (2.4 GHz or 5 GHz), Wi-Fi Direct, USB 2.0
Paper SizeLetter (8.5 x 11 in), Legal (8.5 x 14 in), A4, A6, Envelopes
Paper WeightPlain: 75-110 g/m², Photo: up to 300 g/m²
Input Tray Capacity100 sheets of plain paper
Auto-Off FeatureAutomatically turns off after 2 hours of inactivity to reduce energy use
Supported DevicesWindows 7 and later, macOS, iOS, Android via HP Smart app
Manual PDFDownload HP DeskJet 2710e Manual

HP DeskJet 2710e vs Other 2700e Series Models

The HP DeskJet 2710e is part of HP's DeskJet 2700e series - the HP+ generation of the DeskJet 2700 family. It shares its print engine, HP 67 and 67XL cartridges, and dual-band WiFi with the DeskJet 2700e and 2721e, so print quality and speed are the same across the series.

As an HP+ ('e') model, the 2710e is set up through the HP Smart app with an HP account and is ready for Instant Ink delivery. Differences between 2700e-series models are mainly regional and retail bundles; the 2710e's 100-sheet input tray is generous for this class.

The specifications, ink information, and troubleshooting steps on this page are verified specifically for the DeskJet 2710e.