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HP DeskJet 3835 Manual — Setup, Troubleshooting & Support Guide

The HP DeskJet 3835 is a versatile all-in-one inkjet printer combining printing, scanning, copying, and faxing capabilities in one compact device. This comprehensive guide covers initial setup, wireless connectivity, troubleshooting common issues, and maintenance to keep your printer running smoothly.

USB & Fax Connectivity Color Inkjet Print Speed: 8.5 ppm
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Product Setup

1

Load Paper and Media

Pull out the input tray and load full-size paper with the print side up. For small-size or photo paper, insert into the far-right side of the tray. Adjust the paper-width guide to fit snugly against the paper edge, then pull out the output tray extender.

2

Install Ink Cartridges

Open the cartridge access door and wait for the print carriage to move to the center. Install HP 65 or HP 65XL cartridges, ensuring the protective plastic tape is completely removed from each cartridge before installation.

3

Power On and Configure

Press the Power button to turn on the printer. Follow the on-screen prompts on the control panel display to complete initial setup. The printer enters Sleep mode after 5 minutes of inactivity to conserve power.

4

Set Up Fax (Optional)

Connect the supplied phone cord to the 1-LINE port on the back of the printer and plug into your telephone wall jack. Run the fax test to verify proper connection and dial tone detection before sending or receiving faxes.

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Pro-Tip: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

WiFi Connection Guide

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USB Connection

Connect the HP DeskJet 3835 directly to your computer using a USB cable (3 meters or less recommended). Install the HP printer software from the included driver disc or download from hp.com. This provides immediate printing, scanning, and copying functionality.

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Wireless Connection (Via Wireless Network)

Note: The HP DeskJet 3835 does not have built-in wireless connectivity. However, the related model 3840 supports wireless. For USB-connected operation, ensure the printer and computer are on the same network for web-based features and ePrint services through the Embedded Web Server.

Troubleshooting FAQ

Paper Jam in Input Trayexpand_more
Gently pull jammed paper out of the input tray. Ensure no foreign objects remain in the paper path. Do not remove the input tray shield as it prevents debris from entering. Reload paper and touch OK on the printer display to resume printing. To prevent jams: do not overfill the tray, keep edges flat and not bent, and remove printed papers frequently.
Cartridge Error Messagesexpand_more
Remove the indicated ink cartridge and verify the protective plastic tape has been completely removed. Clean the gold-colored electrical contacts on both the cartridge and printer using a dry, lint-free cloth. Reinstall the cartridge, close the cartridge access door, and check if the error clears. If the error persists, turn the printer off and on again. For persistent issues, the cartridge may need replacement.
Print Quality Issues or Streaksexpand_more
Verify you are using original HP 65/65XL cartridges and HP-recommended paper types. From the printer display, touch Setup > Tools > Align Printer to align the cartridges. Print a diagnostics page via Setup > Tools > Print Quality Report to identify problems. If streaks appear, run Setup > Tools > Clean Cartridges to clean the printheads. Use high-quality HP paper with the ColorLok logo for optimal results.
Fax Cannot Send or Receiveexpand_more
Run the fax test first: From the Fax screen, touch Setup > Tools > Test Fax. Ensure the phone cord is connected to the 1-LINE port (not 2-EXT) on the back of the printer. Verify you hear a dial tone when you test the telephone wall jack. Ensure Auto Answer is set to On if receiving automatically, or manually receive faxes via the Fax menu. Remove phone splitters and connect the printer directly to the wall jack. If the phone line is noisy, enable Error Correction Mode for more reliable transmission.
Printer Not Responding or Offlineexpand_more
Check that the Power button is on and the power cord is firmly connected. Disconnect and reconnect the USB cable if connected via USB. Verify the printer is not paused or offline: Go to Devices and Printers, right-click the HP DeskJet 3835, and ensure "Pause Printing" and "Use Printer Offline" are unchecked. Set the printer as the default printer if it is not already. Restart the print spooler service and clear the print queue. As a final step, restart your computer and the printer.
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Important Safety Instructions

  • Always turn off the printer using the Power button and wait for the light to go out before leaving unattended or performing maintenance.
  • Clean the document feeder rollers and separator pad monthly with a lightly dampened, lint-free cloth using distilled water to prevent multiple-page pickup and jams.
  • Store unused ink cartridges in a cool, dry place and never leave cartridges outside the printer longer than 30 minutes to avoid printhead damage.
  • Use only HP paper with the ColorLok logo for everyday printing and copying to ensure optimal print quality and prevent paper feed issues.
  • Check estimated ink levels regularly via the Ink icon on the control panel display and keep replacement HP 65/65XL cartridges on hand to avoid printing delays.

Replacement Ink Cartridges

The HP DeskJet 3835 printer uses genuine HP 65 / HP 65XL ink cartridges. Select your cartridge below to purchase replacement cartridges on Amazon:

shopping_cart Buy HP 65 on Amazon shopping_cart Buy HP 65XL on Amazon

Technical Specifications

Feature Specification
ModelHP DeskJet 3835 (also: 3830, 3840, 3845)
Print TechnologyThermal Inkjet (Color)
Ink CartridgesHP 65 Black (208 x 196 dpi), HP 65 Color (208 x 98 dpi), or HP 65XL equivalents
Print SpeedUp to 8.5 pages per minute (ppm) black, up to 6 ppm color (varies by document complexity)
ConnectivityUSB port, Fax ports (1-LINE and 2-EXT), no built-in wireless
FunctionsPrint, Scan, Copy, Fax
Control PanelTouch display with Home, Power, Help, and Back buttons; wireless and ink status lights
Paper LoadingInput tray for full-size and small-size paper, envelopes; Document feeder for originals (plain paper only)
Power ManagementSleep mode after 5 minutes, Auto-Off after 2 hours (if enabled), Quiet Mode for reduced noise printing
Manual/DocumentationPDF available at http://h10032.www1.hp.com/ctg/Manual/c04724956.pdf